At Fly & Flo, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy.
1. Return Eligibility
- Items can be returned within 7 days of delivery if they meet the following conditions:
- Unused & Unwashed – The product must be in its original condition, with tags intact.
- Original Packaging – The item should be returned in its original packaging.
2. Items Not Eligible for Return
- Due to hygiene reasons, the following items cannot be returned:
- Socks
- Napkins
- Items purchased on final sale or discounted offers may not be eligible for returns.
3. Return Process
- To initiate a return, email flyandfloindia@gmail.com with your order details and reason for return.
- Once approved, our logistics partner will arrange a pick-up (where applicable).
- If return pickup is unavailable in your area, you may need to ship the product back to us.
4. Refund Process
- Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
- Refunds will be credited to the original payment method or as store credit.
5. Exchange Policy
- If you need a size exchange, contact us within 7 days of receiving the item.
- Exchanges are subject to stock availability. If the requested size is unavailable, we will process a refund.
For return or exchange assistance, contact flyandfloindia@gmail.com.